HG Pty Ltd will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 28 days of purchase; no refund will be made for products that have been opened, used or are returned damaged. If you have used our product and are unhappy about your results check our Growth Policy to see if you qualify for your 100% money back guarantee!
Refund policy
RETURNS / REFUNDS
ACCEPTED REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hookedonglam.com
EXCHANGING
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@hookedonglam.com
GIFTS
No Refunds on Gifts. We can give store credit instead, if the item is in original packaging and not opened or damaged.
SHIPPING
To return your product, you should mail your product to our address which will be given upon email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.